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We want your purchase at www.tiedrake.com to be a complete pleasure.
Our website is built very easy to navigate and every item description
contains the most important informations, but to answer all remaining
questions, please read the following. If you can't find the answer to your
question here you can contact us at any time at
info@tiedrake.net or during our
business hours by phone at 561 247 4558
Our mailing address:
TieDrake
990 Stinson Way Suite 207
West Palm Beach, FL 33411
Customer Service Phone: 561 247 4558
Customer Service Fax: 561 204 1710
Customer Service email: info@tiedrake.net
' Shipping Information
We offer FREE DOMESTIC SHIPPING for all items
in our store, optional we offer faster and securer shipping options such as
priority mail, express mail, UPS Ground, 2nd Day Air and UPS Next Day Air
to calculate the s&h charges for these options, please use the shipping
calculator during the checkout process.
Shipping times:
Depending on your location and your choice of shipping service, transit
times vary.
Expected delivery times within the USA when when you choose...
... Free Shipping: 6-8 business days
... Priority Mail: 2-4 business days
... Express Mail : 1-3 business days
We usually ship all order the same or next business day (Please note that
saturdays and sundays are not business days), but please allow up to 2 days upon received payment to process your order
(Exception: Express Mail orders, UPS 2nd day Air, UPS Next Day Air will be shipped within 1 business day of
received payment).
' Refund and Returns
If you are not totally satisfied with
your product, simply ship it back to us.
We accept returns within 14 days of receipt of shipment for refunds and within 30 days of receipt for exchanges.
Merchandise must be unused and in resalable condition.
Shipping charges are not refundable and buyer is responsible for shipping
the products back.
Please contact us at info@tiedrake.net before returning an item.
' Payment Information
We are aware that many people feel
insecure to send payment information over the web, because of this we work
only with the safest payment providers in the industry.
We accept all major Credit Card/Debit Cards through our secure checkout, optional we accept Paypal payments if you have a paypal account.
If you don't want to use our online checkout, we will be happy to take your
order over the phone: 561 247 4558
If you rather send your payment by check, you can do so by sending a check
or money order* to:
TieDrake.com
c/o payments
990 Stinson Way Suite 207
West Palm Beach, FL 33411
*
Before sending a check or
Money Order, please contact us at payments@tiedrake.net
or call 561 247 4558. Special requirements apply to check and money order
payments.
' Coupons & Gift Certificates
If you have a Coupon or Promotional Code, you may enter the code during the checkout to receive the discount on your purchase.
Coupons and gift certificates are redeemable only at www.tiedrake.com. Coupons can only be used
for the purchase of merchandise
and may not be used in conjunction with any other Coupon. Coupons and promotional offers can not be used for the purchase of gift certificates. Coupons are not
redeemable for Cash and have no cash value.
Not valid on previous sales or purchase of gift cards.
' FAQ's
How much is the shipping charge for my
purchase?
Do you ship internationally?
How long does it take for my item to arrive?
Can I return my items if I don't
like them?
Do you sell your items
wholesale?
How do I track my
shipment?
How do I find the correct size for my item?
My purchased item
is too large/small, can I exchange it to a
different size ?
The country I live is not on the list of countries you ship to, can I still
purchase from you?
Why was I charged import tax/custom duty for my international order?
Q> How much is
the shipping charge for my purchase?
A> We offer free shipping for all items throughout our store for US
shipments, ALWAYS ! The free shipping applies only to shipments within the
US. The free shipping service is Domestic Ground Shipping by the carrier of our choice. If you need your
order delivered faster you can choose USPS Priority
Mail (2-4 business days - Flat rate $ 8.90)
For our Premium Service EXPRESS MAIL we charge a flat rate of $ 29.00
(domestic shipments). This service guarantees a delivery within 1-2 business
days.
For more information on our different shipping options please see our
shipping info.
Q> Do you ship internationally?
A> Yes, we ship international to most countries. To see if we can ship to
your country, please see the shopping cart and use the drag down menu. If
your country is not listed there we can't ship, sorry.
Q> How long does it take for my item to arrive?
A> If you chose the free shipping service it typically takes 6-8 business days for
your item to arrive, depending on your location. Metro Areas such as New
York City usually have a quicker service than small towns. If you need your
item faster than that, we recommend USPS Priority Mail, which usually takes
2-4 business days. For urgent orders we offer USPS Express Mail for a 1-2
business
day delivery.
Q> Can I return my items if I
don't like them?
A> YES ! We offer a 14-day-money-back guarantee for any item. Your full amount
will be refunded via the method you have originally used. S/H is not
refundable unless product is deemed defective, specifically not as
described, or an incorrect item was shipped to you. Please contact us at
info@tiedrake.net before sending an item back to obtain a return
authorization (please read our
return policy). If you need to exchange an
item for a different size, you can do so if the other size is available,
please contact us before returning the item for instructions.
Q> Do you sell your
items wholesale?
A> Yes, we do. To buy wholesale from us you have to be an established
reseller (proof required), we do not sell wholesale to individuals. To learn
more about our wholesale program, please see
www.tiedrake-wholesale.com
Q> How do I track my
shipment?
A> Shortly after your purchase, our system will send you an email with a link
to our checkout center where you can view all details about your order
including your orders tracking number and a link where you can view the status
of your shipment at any time. Please note that it can take 2-3 days for the USPS to update your
shipments tracking status.
Q>
How do I find the correct size for my item ?
A>
The best way to determine the
correct size for a Tuxedo Vest is to measure your Chest. With your arms down
at your side, use a tape measure and place it level
under your arms, completely around your body and breathe normally, do not
hold your breath ! Be sure to measure the widest part of your chest.
Tuxedo Vest sizes, as well as Suit and Jacket sizes equal your chest size.
If you measure in cm, divide by 2.54 to find the correct size.
`
Chest Width 38 equals Size S
`
Chest Width 40..........Size M
`
Chest Width 42..........Size L
`
Chest Width 44..........Size
XL
`
Chest Width 46..........Size
XXL
`
Chest Width 48..........Size
3XL
To find the correct size for a shirt you need to
measure your neck width. Use a tape measure and measure completely around
your neck, leave a little space (two fingers) between tape measure and neck,
you don't want it to tight. Shirt sizes are shown in neck width, i.e. if you
measure 16.4 you should order a size 16.5 .
If you need help with your size, please contact us at
info@tiedrake.net
Q> The item I purchased is too large/small, can I exchange it to a
different size ?
A> we will gladly exchange the item to a different size (based on
availability and if the item is returned within the terms of our
return policy ) but all postage costs including return postage and
additional postage for the replacement vest are payable by the buyer. Please
contact us before returning an item.
Q> My country is not on the list of countries you ship to, can I still
purchase from you?
A> No, we are sorry. If your country is not listed, we are unable to ship
there, sorry.
Q> Why was I charged import tax/custom duty for my international order?
A>
Your country may charge custom duties and/or
import taxes for your order. The laws are different in each country and it
is not possible for us to give you advise on this topic. We declare every
order with the correct sale price and mark it in the correct field as
merchandise, WE DO NOT MARK SHIPMENTS AS GIFT. So before you buy, please
verify with your customs, because the BUYER is responsible for ALL
applicable import duties and custom fees. We do not take responsibility.
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