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We want your purchase at www.tiedrake.com to be a complete pleasure.
Our website is built very easy to navigate and every item description
contains the most important informations, but to answer all remaining
questions, please read the following. If you can't find the answer to your
question here you can contact us at any time at
info@tiedrake.net or during our
business hours by phone at 561 790 5867
' Shipping Information
We offer FREE SHIPPING on all items
in our store, optional we offer faster and securer shipping options such as
priority mail or express mail,
to calculate the s&h charged for these options, please use the shipping
calculator during the checkout process.
Shipping times:
Depending on your location and your choice of shipping service, transit
times vary.
Expected delivery times within the USA when when you choose...
... Free Shipping: 7-10 days
... Priority Mail: 3-6 days
... Express Mail : 1-3 days
Please allow up to 3 days upon received payment to process your order
(Exception: Express Mail orders will be shipped within 1 business day of
received payment).
' Refund and Returns
If you are not totally satisfied with
your product, simply ship it back to us.
We accept returns within 14 days of receipt of shipment.
Merchandise must be unused and in resalable condition.
Shipping charges are not refundable and buyer is responsible for shipping
the products back.
Please contact us at info@tiedrake.net before returning an item.
' Payment Information
We are aware that many people feel
insecure to send payment information over the web, because of this we work
only with the safest payment providers in the industry such as Paypal.
We accept all major Credit Card/Debit Cards through our checkout,
optional we accept Paypal payments if you have a paypal account.
Our checkout is hosted through Paypal and every transaction is secure, in
fact, we do not even receive your credit card information, this is all
handled through Paypal. If you still feel uncomfortable we also
accept a check or money order for your purchase or we can ship your
order COD ( surcharge). If you want to make the payment with a check,
Money Order or COD, please contact us first at payments@tiedrake.net.
' Coupons
If you have a Coupon Code, you may
enter it during the checkout to receive the discount on your purchase.
Coupons are redeemable only at www.tiedrake.com. Coupons can only be used
for the purchase of merchandise
and may not be used in conjunction with any other Coupon. Coupon is not
redeemable for Cash.
Not valid on previous sales or purchase of gift cards.
' FAQ's
How much is the shipping charge for my
purchase?
Do you ship internationally?
How long does it take for my item to arrive?
Can I return my items if I don't
like them?
Do you sell your items
wholesale?
How do I track my
shipment?
How do I find the correct size for my item?
I won a vest set, but it is too large/small, can I exchange it to a
different size ?
The country I live is not on the list of countries you ship to, can I still
purchase from you?
Why was I charged import tax/custom duty for my international order?
Q> How much is
the shipping charge for my purchase?
A> We offer free shipping for all items throughout our store for US
shipments, ALWAYS ! The free shipping applies only to shipments within the
US. The free shipping service is USPS first class mail or for larger orders
parcel post. If you need faster service you can choose between USPS Priortiy
Mail or for 1-2 days delivery USPS Express Mail. For these services we have
to charge a s&h fee which depends on the size of your shipment. You can
calculate the charges before the checkout in our shipping calculator,
located in the shopping cart on the bottom of the page.
Q> Do you ship internationally?
A> Yes, we ship international to most countries. To see if we can ship to
your country, please see the shopping cart and use the drag down menu. If
your country is not listed there we can't ship, sorry.
Q> How long does it take for my item to arrive?
A> If you chose the free shipping service it takes 5-10 business days for
your item to arrive, depending on your location. Metro Areas such as New
York City usually have a quicker service than small towns. If you need your
item faster than that, we recommend USPS Priority Mail, which usually takes
3-5 business days. For urgent orders we offer USPS Express Mail for a 1-3
day delivery.
Q> Can I return my items if I
don't like them?
A> We offer a 14-day-money-back guarantee for any item. Your full amount
will be refunded via the method you have originally used. S/H is not
refundable unless product is deemed defective, specifically not as
described, or an incorrect item was shipped to you. Please contact us at
info@tiedrake.net before sending an item back. If you need to exchange an
item for a different size, you can do so if the other size is available,
please contact us before returning the item for instructions.
Q> Do you sell your
items wholesale?
A> Yes, we do. If you want to carry our items in your retails store, please
contact us for a quote at
info@tiedrake.net . Please note that our wholesale service is only
available to businesses with a business license, we do not sell wholesale to
individuals.
Q> How do I track my
shipment?
A> Shortly after your purchase our system will send you an email with a link
to our checkout center where you can view all details about your order
including your USPS tracking number and a link where you can view the status
of your shipment at any time. Please note that it might take 2 days for the
USPS to update your status.
Q>
How do I find the correct size for my item ?
A>
The best way to determine the
correct size for a Tuxedo Vest is to measure your Chest. With your arms down
at your side, use a tape measure and place it level
under your arms, completely around your body and breathe normally, do not
hold your breath ! Be sure to measure the widest part of your chest.
Tuxedo Vest sizes, as well as Suit and Jacket sizes equal your chest size.
If you measure in cm, divide by 2.54 to find the correct size.
`
Chest Width 38 equals Size S
`
Chest Width 40..........Size M
`
Chest Width 42..........Size L
`
Chest Width 44..........Size
XL
`
Chest Width 46..........Size
XXL
`
Chest Width 48..........Size
3XL
To find the correct size for a shirt you need to
measure your neck width. Use a tape measure and measure completely around
your neck, leave a little space (two fingers) between tape measure and neck,
you don't want it to tight. Shirt sizes are shown in neck width, i.e. if you
measure 16.4 you should order a size 16.5 .
If you need help with your size, please contact us at
info@tiedrake.net
Q> I won a vest set, but it is too large/small, can I exchange it to a
different size ?
A> we will gladly exchange the vest to a different size (based on
availability) but all postage costs including return postage and
additional postage for the replacement vest are payable by the buyer. Please
contact us before returning an item.
Q> My country is not on the list of countries you ship to, can I still
purchase from you?
A> No, we are sorry. If your country is not listed, we are unable to ship
there, sorry.
Q> Why was I charged import tax/custom duty for my international order?
A>
Your country may charge custom duties and/or
import taxes for your order. The laws are different in each country and it
is not possible for us to give you advise on this topic. We declare every
order with the correct sale price and mark it in the correct field as
merchandise, WE DO NOT MARK SHIPMENTS AS GIFT. So before you buy, please
verify with your customs, because the BUYER is responsible for ALL
applicable import duties and custom fees. We do not take responsibility.
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