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Return Information

 
Return Policy

Satisfaction Guaranteed - Hassle Free Returns


We want you to be completely satisfied with your purchase but understand that sometimes an item needs to be returned or exchanged. Don't worry, we got you covered. Please read the following for details about how to return an item either for a refund or to exchange for a different item.

You may return your purchase for a refund within 14 days from the day your order was delivered or within 30 days for an exchange.

To return an item, please enclose a filled out return form print here or contact us via email at
returns@tiedrake.net, so we can provide you with a return authorization.
Please print a return form and fill in the blanks so we know what to do when the return arrives. Without the filled out return form it is difficult and sometimes impossible for us to process a return.

Refunds that include shipping related charges are granted only on transactions where the product is inspected by tiedrake.com and is deemed defective or delivered in error. Return shipping refunds are limited to the standard Ground shipping rate of the USPS (USPS First Class Mail or parcel post).







                       Print Return Form (PDF)
Adobe reader required


Returned items must meet these requirements

· Refund Returns: Product must be returned within
14 days of date of delivery to receive a refund
The 14 days are based on the delivery date provided by the USPS or UPS tracking information for your order. Product must be postmarked within the 14 day time frame to receive a refund of the full purchase price. Refund Returns not postmarked within 14 days but within 60 days are subject to a 30% restocking fee.


· Exchange Returns: Product must be returned within 30 days of date of delivery for an exchange
The 30 days are based on the delivery date provided by the USPS or UPS tracking information for your order. Product must be postmarked within the 30 day time frame to be eligible for an exchange. Exchange Returns not postmarked within 30 days but within 60 days will be treated as a refund return and are subject to a 30% restocking fee.

· Product must be unworn, in its original packaging with all tags attached

· Return authorization or return form must accompany the return shipment
print return form
 

Refund Returns

All refund returns are being processed within 3 business days and the refund will be issued within 7 business days of receipt. Refunds are issued in the same method of original payment and are derived from your items invoice amount, not including s&h charges.
 
 

Exchange Returns

All exchange returns are being processed within 3 business days and the exchanged item(s) are being shipped within 7 business days of receipt. Please note that our inventory fluctuates and it may happen that the requested item is unavailable. In this case we will contact you via email to discuss further action. Like refund returns, s&h charges are non refundable.

 
 

International Order Returns

We can not accept returns for International orders, neither for refunds nor exchanges

 

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