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Return Information

 
Return Policy

Satisfaction Guaranteed - Hassle Free Returns

We want you to be completely satisfied with your purchase but understand that sometimes an item needs to be returned. Don't worry, we got you covered. Please read the following for details about how to return an item.

You may return your purchase for a refund within 30 days for a full refund of the item charge.

To return an item, please enclose a filled out Return Form print here .

Please print a return form and fill in the blanks so we know what to do when the return arrives. Without the filled out return form it is difficult and sometimes impossible for us to process a return.

Refunds that include shipping related charges are granted only on transactions where the product is inspected by TieDrake.com and is deemed defective or delivered in error. Return shipping refunds are limited to the standard Ground shipping rate of the USPS (USPS First Class Mail or Parcel Post).




Print Return Form (PDF)
Adobe reader required

For a fast and easy return process, please print our return form from here and fill out the blanks. Enclose the form to your return and use the upper part as return label. We recommend to use a traceable service to return the merchandise as we cannot take responsibility for delayed returns or if returns are lost in the mail. Make sure to use sufficient postage, this label is not prepaid.


        

 
Refund Returns

Product must be returned within 30 days of purchase to receive a refund. Returned Product must be unworn, in its original packaging with all tags attached.

Please understand that we cannot accept returns if the item was worn, washed, altered or in someway treated to make the item unsalable for us. If we find a returned item to be in this category, we will contact you via email to discuss further action.

Returns that arrive later than 30 days from the order date are considered late returns and a 30% restocking fee will be assessed from the refund amount. Please note that due to security measures we keep your payment information on file for 30 days only to process a refund. If your return arrives late, we will issue a refund via check (Item value less restocking fee). The check will be send to the billing address used for the purchase. Please note that we will not accept any returns later than 45 days of purchase date.

All refund returns are being processed within 3-5 business days and the refund will be issued within 7 business days of receipt. Refunds are issued in the same method of original payment and are derived from your items invoice amount, not including s&h charges. Refund for late returns that are subject to a restocking fee may be issued via check and within 45 days upon arrival.
 
 

Exchange Returns

At this time we cannot offer exchange returns. If you intend to exchange your order, you can do so by returning your purchase for a refund and place a new order on our site.

 
 

International Order Returns

We can not accept returns for International orders, neither for refunds nor exchanges

 
 


Declined Packages

We will issue a refund for an order that is returned to us because of an incorrect address or because the shipment is refused by the recipient, shipping charges are non refundable. If our 'Free Shipping' option was used for such shipment, a $ 3.90 shipping and handling fee will be deducted from the refund. If a declined shipment is delivered back to us later than 30 days from date of purchase, a 30% restocking fee will be applied to the refund.

 

Returns with COD or postage due

We do not accept returns with COD or postage due. Those shipments will be declined and returned to sender at senders expense.

 

Item arrived damaged/Wrong item was shipped to me

We try our best to carefully inspect every item that leaves our warehouses for flaws and errors, unfortunately sometimes one slips through the cracks. In the unlikely event that this happened to your order and you need to return the item for a refund or to exchange it, contact us at returns@tiedrake.net so we can arrange the return shipment.
 


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